Terms and Conditions

By booking with To You Tents, LLC you agree to the following terms and conditions within the following terms and conditions:

General use of tents

Camping Tents:

  • $50 damage refundable deposit per tent. This is in addition to full rental balance. Minimum of 1 night rental. Customer must pick-up and return tents within pre-determined reservation window. Failure to do so can result in additional fees. Cancellation policy guidelines apply to camping tents. Delivery, set-up, take-down, and pick-up can be added for additional fees.
  • We offer no contact pick-up. Just pull-up and we will place reserved items into your vehicle for you.
  • Please review tent instructions and care information before use and packing of tent. Follow instructions for set-up to include proper use and security of guy lines and tent stakes.
  • All tent rentals include a small broom and dust-pan. These should be used to clean both the inside and outside of the tent prior to packing away.
  • A hand towel is also included to help clean off any moisture on tent before packing away. Please notify us upon return, if tent was packed with any possible moisture so that we can expedite cleaning and maintenance.
  • All tent and accessories provided should be returned along with tent or fees could be incurred (broom, dust pan, hand towel, tarp, stakes, tent ties, bungee cords, etc.).
  • Keep window screens and doors closed at all times to minimize bugs.
  • Keep all personal belongings away from the edge of the tent during rain or moisture conditions. The material will repel water/moisture on the outside, but interior moisture buildup can occur.
  • NO smoking in or within 6 feet of tents or add-on products.
  • NO use of cooking or grilling inside of tents.
  • NO use of fires or wood burning units of any kind to be used inside of the tents.
  • Campfires must be set-up a minimum of 6 feet away from tents.
  • Guests are subject to a $500 fine in addition to damages for violation of these rules.
  • Deposit will be returned to customer following thorough inspection of tents. Any damage or cleaning costs will be deducted from the deposit and the customer will be charged with any fees in excess of the deposit.

Glamping Tents

  • $100 refundable damage deposit per tent. Deposit is in addition to the full booking balance. Minimum of 1 night rental. Same day pick-up fees apply.
  • Delivery and set-up is included in fees within Mecklenburg County. This is the only option. We typically deliver tents Monday-Friday beginning around 4 PM. Anytime on weekends. Rentals are 24-hour max but may be less based on scheduling.
  • 16 square feet of flat ground surface (grass, dirt) and 20 square feet total of accessible ground space (doesn’t have to be flat) is required to appropriately and safely set up 5M bell tent (Queen) and guy lines. 16 square feet is needed for our 4M tent and 13 square feet for our 3M.
  • Tents cannot currently be set up on pavement, decking, or indoors.
  • The guy lines can be extremely dangerous and are a trip hazard. Please watch where you are walking to prevent tripping. Knocking them loose can jeopardize the sturdiness of the tent and damage to guy lines or tent. Please inform of us any accidents, so that we can assist. Customers are responsible for any damage caused by accidents such as this.
  • Tent stakes can be up to 1 foot long and need to be able to safely enter the ground without obstruction to include: sprinkler systems/water/electric/gas lines, etc. To You Tents, LLC is not responsible for the damage if something is hit by a stake while pitching our tents.
  • Glamping tent location must allow vehicle access to set-up location within a reasonable distance from set-up placement due to weight and transport needs of products. Access must be provided from the outside if set-up is at a private home residence (yard, garage, fence, etc). We do not want to carry all of our heavy gear and supplies through private homes due to COVID safety.
  • Refunds will not be given if campsite/set-up location does not meet these requirements upon arrival. To You Tents, LLC staff reserve the right to refuse tent set-up and cancel reservations on site, if requirements are not met.
  • Keep window screens and doors closed at all times to minimize bugs.
  • It is best practice to remove shoes before entering tents. Do NOT wear heals that may puncture tent floors inside of our tents.
  • Keep all personal belongings away from the edge of the tent during rain or moisture conditions. The canvas material will repel water/moisture on the outside, but interior moisture buildup can occur.
  • NO smoking in or within 6 feet of tents or add-on products.
  • NO use of cooking or grilling inside of tents.
  • NO use of fires or wood burning units of any kind to be used inside of the tents.
  • Campfires must be set-up a minimum of 6 feet away from tents.
  • Guests are subject to a $500 fine in addition to damages for violation of these rules.

Camping with Animals:

  • Animals are allowed in our tents but all pets must be included on rental agreement forms.
  • Animals are NOT allowed to be left inside the tent unattended, even if crated.
  • Animals must be cleaned up after. If excessive hair or soiling of To You Tents, LLC property is found, a cleaning fee will be required (a minimum of $100).
  • Damage to tents from scratching, chewing, etc. can result in fees to fix or replace damaged items at cost.
  • If an animal marks/urinates on our property, please immediately rinse with water and then inform us so that proper care can be completed.
  • Animals larger than 10 pounds are not allowed on airbeds due to risk of damage from claws.
  • Campground rules related to pets may be different from To You Tents, LLC policy, so familiarize yourself with these rules before making a reservation.
  • Animal food storage should be kept with human food to prevent bugs and pests.
  • Please inquire into policy related to other types of animals beside dogs.
  • Litter boxes are not allowed in tents.
  • To You Tents, LLC reserves the right to change this policy at any time, and make further restrictions related to pets without notice.

Add-ons:

  • All add-on options are subject to availability and cannot be guaranteed.
  • To you Tents, LLC is not responsible for the malfunction of add-on products such as heaters, air-conditioning units, fans, generators, extension cords, etc. Guests assume liability for all risks associated with use of heaters, air conditioners, fans, generators, extension cords, etc. Guests assume all responsibility for the proper use of these products and acknowledge the risks associated with its use. The owners are not responsible for any accidents, injuries, or illness that occurs with the use of these add-on products such as heaters, air conditioner, fan, generator, extension cords, etc. Guests understand that the heater emits CO2 gases and assumes all responsibility/risk associated with the use.
  • An electrical outlet/power source is required for specific add-on options. They have individual power supply requirements. Ensuring the availability of access to this power source is the responsibility of the customer. Refunds will not be provided after arrival, if no electricity access is available for requested add-on products.
  • Fire-pits ®Customer must be present at ALL times. No unattended fires are permitted and must be put out prior to bed/or if you leave your site. They must be a minimum of 6 feet away from tents.
  • When fire pits are rented from To You Tents, LLC we ask that you pour water on them at the end of your use to put out the fire so the pit has time to cool. Fire pits must be emptied of all ash and cool prior to pick-up. Failure to comply with these requests could result in additional clean-up fees.
  • Some accessories, add-ons, and products included in rentals are not safe for handling by children. Please be aware of all potential risks and keep children away from dangerous items. Customers accept all responsibility for proper storage, handling, and use of all products from To You Tents, LLC.
  • There may be retail products made available in Glamping tents. By opening and/or using such products, customers accept all fees associated with these products.
  • Same-day pick-up fees apply for bookings adding on picnic setting add-on product. Customer can choose to pay the pick-up fee for the picnic or pay a second day rental. Extra mileage fees may be added if pick-up for picnic setting is separate from tent pick-up.
  • Picnic set-up dishes must be washed and dried and placed into bag to be ready for pick-up before To You Tents team arrival. Additional fees will be added for cleaning of dishes.

Campground reservations:

  • All tent rentals through To You Tents, LLC require that you secure your own reservations for campground use or have documented permission for set-up on private property, unless Campsite Securement Services are requested.
  • 16 square feet of flat ground surface (grass, dirt) and 20 square feet total of accessible ground space (doesn’t have to be flat) is required to appropriately and safely set up 5M bell tent and guy lines.
  • Tents cannot currently be set up on pavement, decking, or indoors.
  • The guy lines can be extremely dangerous and are a trip hazard. Please watch where you are walking to prevent tripping. Knocking them loose can jeopardize the sturdiness of the tent and damage to guy lines or tent. Please inform of us any accidents, so that we can assist. Customers are responsible for any damage caused by accidents such as this.
  • Tent stakes can be up to 1 foot long and need to be able to safely enter the ground without obstruction to include: sprinkler systems/water/electric/gas lines, etc. To You Tents, LLC is not responsible for the damage if something is hit by a stake while pitching our tents
  • Please check our availability before booking your sites at public or private campgrounds.
  • All campsites are NOT created equal. It is helpful to know the tent pad measurements and/or see photos to help ensure that the site is fit for our tents. Some campgrounds have their own rules related to pets, use of generators, access to electricity, alcohol use, check-in/check-out times, occupancy limits, etc. that may impact your desired experience.
  • To You Tents, LLC is currently only providing glamping tent reservations within Mecklenburg County, NC and surrounding areas. Please confirm your campground choice with us to confirm we deliver to this location and so we can verify the requirements related to set-up space.
  • Refunds will not be given if campsite location does not meet these requirements upon arrival.
  • If To You Tents, LLC is hired to secure a campground reservation; the associated campground reservation cost and service fees are NOT refundable except by extenuating circumstances; such as cancellation by campground host or if no campsite options can be located for customer requested dates. Refunds are at the discretion of To You Tents, LLC owners. By adding-on this service, the customer agrees to all campground rules and regulations associated with their reservation request and To you Tents, LLC cannot be held responsible/liable for customer non-compliance to these regulations. Campsite securement fees are due at time of deposit in addition to deposit.

Event Coordination

  • Service fee is $100. Non-refundable. Due at time of booking.
  • Customer must also add $300 deposit toward additional services.
  • We can coordinate with other vendors to add services for your event such as balloons, picnics, flowers, event furniture, etc.
  • Payment for other vendors is due at time of booking each vendor.
  • Customer must include a budget and inspiration photos.

Cancellation Policy

We have a strict cancellation policy so be sure you are committed to the reservation before putting down a deposit.

  • Reservations are rain or shine.
  • We cannot guarantee agreed upon set-up or removal times of tents. Times may be delayed due to weather conditions, as well as traffic. We will do our best to meet timelines agreed upon at reservation and remain in communication if there are delays.
  • Once a deposit is made on a reservation this will hold your tent and add-ons until final payment is due. Please complete payment transactions as soon as Paypal link is received to guarantee your reservation.
  • Access to a payment link does not confirm your reservation until payment is made. If you choose to wait several days to make your payment, someone else may have already booked your items and dates. We will refund your payment if this happens.
  • A full refund of your deposit and any fees rendered will be granted up to 14 days before reservation date. Except fees for Campsite Securement and secured campground reservation fees which are non-refundable.
  • Final “total payment” is due on or before 14 days prior to reservation date (if multiple days-first day of reservation).
  • To You Tents, LLC will make a reasonable effort to make contact via phone and email with customers to request final payment. This may include up to two contacts.
  • If final payment is not made by the due date (14 days prior to reservation) your reservation will be cancelled and deposit will be refunded automatically.
  • If a reservation is made with 14 days or less to the reservation date, full payment plus deposit is due and no refunds will be granted.
  • Once final payment is received up to 14 days prior to reservation, a reservation can be cancelled and re-scheduled, but NOT refunded. The reservation can be moved to another date (dates subject to availability of all reserved products). The reservation can be moved one time. If the second scheduled reservation date cannot be met, there will be no refund. Customer forfeits their reservation “total payment” and deposit fees.
  • Re-scheduled reservation dates need to be made within 48-hours of cancellation notification. Failure to confirm a re-scheduled reservation date within 48-hours of cancellation will result in forfeit of all fees that have been collected. Customer reservation will be considered a cancellation with less than 48- hour notice.
  • Customers MUST provide a minimum of 48-hour notification for any cancellation to qualify for re-schedule. If reservations are cancelled with less than 48 hour notice to agreed upon delivery time, customer forfeits total payment and deposit fees they have paid.
  • Customers that do not provide detailed drop-off/set-up instructions within 24-hours of reservation, this is considered a cancellation/no show.  We need this information to prepare our travel plans to meet drop-off schedule on day of reservation.
  • If set-up location is not made available to To You Tents, LLC to complete tent set-up at the time of reservation agreement (within 15 minutes of agreed delivery time), customer is considered a NO Show and To You Tents, LLC reserves the right to cancel the reservation and all cancellation guidelines apply.
  • Re-scheduled reservations must include same products and add-ons as no refund will be given outside of deposit following completion of the reservations.
  • Reservations cannot be transferred to other individuals.
  • Deposit money will be refunded to customers following completion of rental reservation and return of all products. Any damage or cleaning costs will be deducted from the deposit and the customer will be billed with any fees in excess of the deposit.
  • Should customer not return To You Tents, LLC property, or provide access for glamping tent pick-up as scheduled, reservation daily costs and additional fees could apply.
  • Calendar availability is subject to change. In the event that To You Tents, LLC needs to cancel your reservation date after it is already booked, you will be provided with the options of a full refund or a re-schedule. If a re-schedule is chosen the original cancellation policy applies as if this new date/reservation is the original.
  • Customer making the reservation must verify identity on credit card and be present to take possession of merchandise. Unless other arrangements are agreed upon in writing in advance with To You Tents, LLC staff.
  • Customers must be 21 or older to make a reservation.

General tent care and safety rules:

  • Food is best kept in a secure cooler or container. It is best if left in your vehicle or home to prevent pests and bugs. Never leave food unattended in a tent.
  • Do NOT touch or lean on the outside of the tent aside from use of zippers or adjusting door/window flaps as needed. Human oils can wear out the tent protectant.
  • Do NOT push, pull, or hang on center tent pole. This includes children. Moving or knocking the center pole can impact the integrity of the tent set-up and can damage the canvas and/or flooring.
  • Customers take responsibility for any person or children they allow to use our tents in regards to compliance with all guidelines and damage due to accidents.
  • Some accessories, add-ons, and products included in rentals are not safe for handling by children. Please be aware of all potential risks and keep children away from dangerous items. Customers accept all responsibility for proper storage, handling, and use of all products from To You Tents, LLC.
  • There may be retail products made available in Glamping tents. By opening and/or using such products, customers accept all fees associated with these products.
  • COVID-19 protocol: Customers must give clear instructions in regards to location access and tent set-up in writing a minimum of 24-hours prior to reservation time. Customers must remain at a 6 foot or further distance from To You Tents, LLC staff at all times (this includes children). Customers must wear masks while interacting with To You Tents, LLC staff. Staff will not enter private residence and customers must provide adequate access to set-up space from the outside of buildings/homes or garage. All rental equipment is cleaned and sanitized between use.

Event guidelines

  • Full payment plus deposit is due at time of booking.
  • Event reservations are refundable, minus the deposit, up until 30 days prior to event start time.
  • Event is non-refundable and non-transferable from 30 days or less from event.
  • Deposit is only refunded following completion of booking, with no damage or excessive cleaning needs to property.
  • Events are rain or shine.

Disclosures:

  • All prices/fees subject to individual customer agreements and set listed pricing may change at any time.
  • Tent rental services are rain or shine. See cancellation policy for additional information. We cannot guarantee set up or removal time of tents in the event that bad weather occurs. We will do everything we can to work around weather to get set-up or down based on agreed upon time frames.
  • Damages/Excessive Cleaning Fee-After breakdown and clean up time, we will assess the state of the tent, décor, and add-on products to insure there are no damages or excessive clean-up details to note. Photos will be taken for your references and additional fees could be incurred should damages or extra clean-up be required. Fees will be taken out of deposit and/or charged to original payment source.
  • These tents are privately owned. The owners are not responsible for any accidents, injuries, or illness that occurs while on the premises or its facilities. The tent owners are not responsible for the loss of personal belongings or valuables of the customers. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.
  • Mold and mildew can easily develop on any tent surface. We use standard cleaning and sanitizing procedures to prevent and address any known issues. Owners cannot be held responsible for risks associated with possible mold/mildew exposure.
  • Property owners are pet owners and the property is pet friendly. Please consider this if you have allergies to animals. To You Tents, LLC cannot be held responsible for risks associated with personal allergies and medical conditions.
  • NO LIABILITY/INDEMNIFICATION/HOLD HARMLESS: The owners of these tents do no assume liability for the loss, theft, damage, or injury (or death) to persons or their personal property. Guests agree to indemnify and hold the owners harmless for any liabilities, theft, damage, cost or expense to any claim or litigation which may arise out of or in connection with Guests’ use and occupancy of the rental property, including but not limited to claims for personal injury/illness or property damage/loss.
  • The term customer/guest includes the person that made the reservation/payment, other guests included on the rental information forms as well as any guests that they may invite to use To You Tents, LLC property.
  • INTELLECTUAL PROPERTY RIGHTS-other than the content you own, under these terms, To You Tents, LLC and/or its licensors own all the intellectual property rights and materials contained in this website. You are granted limited license only for the purpose of viewing the material contained on this website. You are specifically restricted from all of the following: publishing any To You Tents, LLC website material in any other media; selling sublicensing and/or otherwise commercializing any To You Tents, LLC website material; publicly performing and/or showing any To You Tents, LLC website material; using this website in any way that is or may be damaging to this website; using this website in any way that impacts user access to this website; using this website contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person or business entity, engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website; using this website to engage in any advertising or marketing.
  • LIMITATION OF LIABILITY-In no event shall To You Tents, LLC, nor any of its members, officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website whether such liability is under contract. To You Tents, LLC, including its members, officers, directors, and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.
  • INDEMNIFICATION-You hereby indemnify to the fullest extent To You Tents, LLC from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these terms.
  • In any legal action to enforce the terms hereof or relating to the property of To You Tents, LLC, regardless of the outcome, the Owner or agent shall be entitled to all costs incurred in connection with such action, including a reasonable attorney’s fee. Customer acknowledges all attorney’s fees and court costs shall be classified and billed to customer as “added rental fees”.
  • SEVERABILITY-If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
  • VARIATION OF TERMS-To You Tents, LLC, is permitted to revise these terms/guidelines at any time as it sees fit, and by using this website you are expected to review these Terms/guidelines on a regular basis.
  • To You Tents, LLC is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these terms.
  • These terms constitute the entire agreement between To You Tents, LLC and you in relation to your use of this website, and supersede all prior agreements and understandings.